Your new company Join a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.Your new role As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally and role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.What you'll need to succeed EssentialDemonstrable written communication skillsMinimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or aboveAt least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirementsAt least one years' administrative experienceExcellent IT skillsAbility to work as part of a team and on own initiative without supervisionAbility to multitask various activitiesExcellent communication skills including a polite & friendly telephone mannerAbility to remain calm and act with professionalism under pressureHigh level of accuracy and attention to detailDesirableAt least one years' experience managing appointments using a diary systemExperience of updating high levels of data on a computer systemExperience of complaint handlingWhat you'll get in return £25,983.50 per annumPermanent full time position 37 hours per week 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday. 1 late finish of 7pm per week.Closing date is 22nd June 2026 at midnightWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills:Customer Service Communication administrative teamworkingBenefits:£25 983.50 per annumWHJS1_NI