Job Description
Insurance / Binder Technician – London (Hybrid)
A leading global insurance broker is seeking a proactive and detail-driven Technician to join its London team. This is an excellent opportunity for someone with strong technical processing experience who wants to develop within a collaborative, high-performing environment at the heart of the Lloyd’s and London Market.
The Role
As a Technician, you will provide efficient and accurate technical processing support across lineslips, declarations and open market business. You’ll work closely with brokers, underwriters and internal teams to ensure documentation is produced correctly, queries are resolved promptly and service levels are consistently met.
This role is ideal for someone who enjoys technical accuracy, problem-solving and working in a fast-paced environment where no two days are the same.
Key Responsibilities:
Technical Processing
* Create declaration slips, lineslips and open market slips.
* Assess incoming processing requests for completeness and take appropriate action.
* Produce accurate client and market documentation.
* Maintain processing status within SLA tracking tools.
* File documentation electronically in line with agreed standards.
* Perform Second Pair of Eyes checks and highlight any errors.
* Ensure all KPI and SLA requirements are met.
* Support ad-hoc projects as required.
Stakeholder Interaction
* Handle incoming enquiries from clients, underwriters and third parties.
* Liaise with internal teams to resolve queries efficiently.
* Build and maintain strong working relationships across the business.
Compliance & Governance
* Adhere to regulatory, risk and compliance requirements.
* Follow internal policies, procedures and mandatory training standards.
* Demonstrate behaviours aligned with company values.
Skills & Experience
* Knowledge of Sequel Eclipse Broking is advantageous.
* Understanding of Accident & Health business is desirable.
* Strong working knowledge of MS Word and advanced Excel (pivot tables, formulas).