Controller, at Marshall Motor Group. This role will see you lead day-to-day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full-time, permanent basis.
In addition to overseeing the main workshop, this is a semi-productive Workshop Controller role that includes hands-on support and vehicle repair responsibilities at our Walnut Street workshop. You will play a key role in managing technicians, improving productivity, and increasing vehicle throughput—particularly in relation to breakdowns.
You will also liaise directly with breakdown clients to enhance Customer Satisfaction Index (CSI) scores and overall client experience.
We can offer a fantastic range of benefits in an environment that supports career development, where you will be given autonomy, support, and a platform to succeed.
Who you are
* Experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible).
* Allocate work orders to technicians, manage technician clocking on/off, and rostering.
* Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works.
* Drive service profitability by ensuring maximum time save and upsell.
* Manage and update workshop technical solutions including eVHC and service booking database.
* Provide outstanding customer service to service customers both face-to-face and by phone.
* Assist and work closely with the Service Advisor team as required.
* Support and repair vehicles at Walnut Street workshop as part of a semi-productive role.
* Liaise with breakdown clients to promote CSI and enhance client experience.
Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individuals who display the following attributes:
* Strong leadership skills with the ability to lead and motivate a team.
* A professional and calm approach with strong customer service skills.
* Strong problem-solving skills, with the ability to foresee potential barriers.
* A technician qualification is required, ideally with diagnostic capabilities.
* Ability to work productively on vehicles when required, supporting workshop throughput.
* Experience liaising with breakdown clients and driving CSI improvements.
Salary: £36,956 basic plus bonus and OTE bonus scheme in place.
Benefits: 25 days annual leave plus bank holidays, life assurance, and pension scheme.
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge. We are now the UK's 7th largest motor retail group (AM100 11/24).
We operate over 130 car, van, truck, and bike franchise stores across the UK.
Our vision is to be the UK's premier automotive retail group as recognized by our colleagues, customers, and business partners. To achieve this, we aim to create a people-centric culture and operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group, the largest vertically integrated digital used car marketplace in Europe, providing peace of mind and transparency in our dealings.
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