Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday, 08:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,900 per year
ASL (Automated Systems Group Limited) has grown to be one of the UK's top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.
SUMMARY:
The Meter and Billing Administrator is responsible for coordinating and administering the collection and processing of meter readings to enable service invoicing. Manage meter reading collection methods and facilitate the sending of email meter readings requests. Assist with raising service-related invoices, primarily meterage, cost per copy and associated service charges.
KEY RESPONSIBILITIES:
* Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
* Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
* Manage and administer meter reading collection methods, updating the database accordingly.
* Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
* Liaise with the ASSIST team on portal support issues/requests for meter readings.
* Send and process email meter reading requests - initial and final reminder.
* Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
* Processing of meter reading and service related credit notes as required.
* Administer and provide meter readings for third party service provision.
* Maintain and update service records with relevant contact information.
* Communicating with both internal and external customers.
* Support the Customer Success team where required.
* Provide additional administrative support where required
KEY MEASUREMENTS
* Meeting deadlines and KPI's.
* Acknowledgement requests and queries within 24 hours.
* Contract and invoicing management.
SPECIAL REQUIREMENTS
* A minimum of one years' administrative experience.
* Strong communication and customer skills.
* A passion for providing excellent customer service.
IN RETURN WE OFFER:
* Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
* Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
* Excellent training & development opportunities within a growing organisation.
* Partnership with charities that offer learning and development opportunities
* Life insurance.
* BUPA health assessment.
* Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
* Bereavement and probate service including counselling, funeral concierge support and will writing
* GP access 24/7, 365 days a year.
* Volunteering leave policy (2 days/15 hours per year).
* 10% TradePoint (B&Q) discount.
* Company social events.
* Free flu vaccines each winter.
* Free parking.
Job Types: Full-time, Permanent
Pay: £23,900.00 per year
Ability to commute/relocate:
* Ely CB7: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person