Senior Operations Manager
This is a senior leadership hire with a clear runway to Director level.
If you want to shape operations, build future leaders, and step into a Senior Operations Director role sooner rather than later, keep reading.
This Senior Operations Manager position is designed for someone who wants ownership, progression, and influence across a growing, multi-site logistics and fulfilment operation.
The Opportunity
As Senior Operations Manager, you will take full operational responsibility across two key sites, Heathrow and Northampton, leading logistics, fulfilment, and food storage operations through a period of change and development. This role goes beyond day-to-day delivery. You will be tasked with building structure, embedding robust processes, strengthening compliance, and developing a management team that can operate independently.
A key focus of the Senior Operations Manager role is preparing the business for food storage accreditation, improving operational governance, and creating an environment where performance, quality, and accountability are owned at the right levels. This is a genuine progression role, with the expectation that the successful Senior Operations Manager will develop into Senior Operations Director as the business continues to scale.
Job Responsibilities
Take full ownership of operational delivery across Heathrow and Northampton sites
Document, implement, and continuously improve operational processes and client SOPs
Lead the operational rollout and adoption of a new in-house Warehouse Management System
Drive readiness for food storage accreditation by embedding compliant operational practices
Develop, track, and report KPIs covering productivity, service, quality, and cost
Own operational performance reviews and ensure corrective actions are delivered
Lead client onboarding from an operational perspective, ensuring smooth integration
Manage complex operational requirements and non-standard distribution activity
Ensure all service, quality, and budget objectives are consistently met
Build a strong, capable middle management layer through coaching and mentoring
Reduce operational dependency by empowering managers to take full ownership
Act as the senior operational escalation point for site and client issues
Lead health and safety compliance across all operational areas
Own and enforce operational security standards
Work closely with senior leadership to support long-term operational strategy
Skills and Experience
Proven experience as a Senior Operations Manager or in a similar senior operational role
Strong background in logistics, warehousing, fulfilment, or food storage environments
Exposure to BRC or food safety accreditation standards highly desirable
Demonstrable experience leading multi-site operations
Strong people leadership skills with a track record of developing managers
Experience implementing or leading the rollout of WMS platforms
Highly numerate with strong analytical and reporting capability
Confident managing operational risk, compliance, and performance improvement
Able to operate strategically while remaining close to operational detail
Comfortable working autonomously and influencing at senior leadership level
Pay and Benefits
Salary up to £70,000 depending on experience
Monday to Friday
08:00 to 17:00
25 days holiday
Company pension
Life assurance
Profit sharing scheme
Multi-site responsibility across Heathrow and Northampton
Clear progression pathway to Senior Operations Director
Opportunity to shape and lead a growing operation
Why Apply
This Senior Operations Manager role is not about maintaining the status quo. It’s about building something stronger, more scalable, and less reliant on individual heroes. You’ll have the opportunity to step into a leadership position with real influence, mentor the next layer of managers, and position yourself for progression into Senior Operations Director.
If you’re someone ready to take the next step, lead multi-site operations, and play a defining role in the future of a growing logistics business, this is an opportunity you don’t want to miss.
Apply now and put yourself on the path to Director level leadership