Role: Operations Associate
Compensation package: £28,000 basic (£29,000 OTE)
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: 1pm - 10pm (Monday to Thursday) 1pm - 6pm (Friday)
We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:
* Responsible for the project management of all creative aspects of the client journey.
* Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
* Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
* Contacting clients following email campaigns to ascertain update requirements.
* Understanding the Account Managers client base and supporting with searching for additional business opportunities.
* Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
* Perform audio branding quality check calls with clients and troubleshoot when required.
Experience required:
* Solid verbal and written communication skills with proven experience within a similar role
* An ambitious self-starter with drive, creativity and a commitment to first-class customer service
* Strong listening and writing skills and an ability to speak articulately and confidently
* High levels of attention to detail and expert organisational/time-management skills
* Expertise with all standard PC software and CRM databases
* A commercial mindset to be able to balance client need with business objectives
* Commitment to personal development and career growth
What you’ll get in return:
* Competitive salary and rewards
* £50/month timekeeping bonus
* Career development and progression directly linked to your performance
* Free gym membership at PureGym
* Cycle to work scheme
* Birthday time off to celebrate
* Fundraising initiatives for our registered charity – the PHMG Foundation
* All expenses paid company events in sought after venues
* On-site barber and beautician
* Smart pension scheme
* Life insurance and critical illness cover
* Creative, spacious offices with breakout areas and bar
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
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