Overview
To be responsible for the provision of advice and information on all aspects of customer service via a range of methods and undertake a variety of administrative and support processes, accurately maintaining all associated systems and records.
Key Responsibilities:
* Customer Service:
o Deliver professional information and advice services, responding to enquiries in person, via phone, email, and other mediums.
o Manage queries related to student incidents and emergencies promptly and confidentially, following university procedures.
* Administrative Duties:
o Utilise computer systems to create and revise documents, record customer interactions, and produce routine reports.
o Handle initial service applications, support form completion, and quality check processes for specialist services.
* Complaint Handling:
o Assist with customer complaints, attempting to resolve issues and escalating to the supervisor when necessary.
* Routine Activities:
o Undertake various administrative tasks, develop and maintain written procedures and standards, and engage in project work.
o Collaborate with internal departments to ensure high service standards.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.