We have a great opportunity to join our Development Team as a Development Assistant (Aftercare)! This position will play a vital role in providing an efficient and customer focused aftercare and defects resolution service. You will advise customers on their responsibilities in their new home and work with the Development Team to ensure the smooth transition of new homes from build stage to customer occupancy.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Outline of Key Responsibilities...
* Be the primary point of contact for customers reporting defects in new developments
* Lead on resolving defects reported by customers
* To resolve reported defects with Contractor and Employers Agents and ensure they are completed within the required timescales
* To monitor the ‘Defects Enquiries’ inbox and, where appropriate to do so, raise, amend, or cancel defects orders if required
* To respond to queries from contractors and customers in respect of snags reported at practical completion, defects through the defect liability period and defects at the end of defects inspections
* Co-ordinate diary management for all End of Defect Inspections with the Contractor, Employers Agent, and Development Team
We are looking for someone who has...
* Experience of working in a customer care role
* Proven experience of using Microsoft Office packages, including Word, Excel, Teams, Power point and Housing/Assets/ CRM databases
* Clear communication skills, both oral and written
* Ability to communicate with a range of people, in person, in writing and by telephone
* Good attention to detail and able to work to strict deadlines
In return, we are offering...
* An annual salary of £28,443.75
* We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
* Flexible working around a 37 hour week
* Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
* Pension – between 7% - 12% dependant on individual contribution
* Life assurance - a payment of X3 your salary.
* Annual Flu Jab - provided each winter to all employees.
* Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
* Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
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