*** NEW OPENING – DOUBLETREE BY HILTON SHEFFIELD CITY ***
We are opening a brand new DoubleTree by Hilton hotel in Sheffield! Expected to open late summer 2024 at Bramall Lane stadium, home of Sheffield United Football Club, the hotel will create up to 100 jobs and bring significant investment into the city.
This is a hugely exciting opportunity to join a fantastic brand in a vibrant part of the city, close to all transport links.
Why join us:
* Exciting Opportunity: Be part of the pre-opening team and continue to operate the hotel once the doors are open. A chance to make your mark in a fantastic brand located in a prime spot in South Yorkshire. Join us in creating lasting memories in a space where every guest is welcomed with open arms.
* Warm and Welcoming Atmosphere: Envision 155 bedrooms, a vibrant restaurant and bar, and versatile conference and banqueting spaces for up to 300 guests – all designed to create unforgettable memories for every guest.
What we're looking for:
As the Restaurant Manager, you will be required to oversee the Restaurant department and food and beverage team. Your key focus and skills need to be driving the highest service standards, training, building the team to deliver this and ensuring we consistently beat targets.
Day in the life of:
This role will ensure that all aspects of the department are running smoothly and according to hotel standards. The successful candidate will ensure communication and relationships between the front of house and back of house departments are harmonious, respectful and strong.
Example key responsibilities:
* Line Management responsibilities for the department, 1:1, promoting and facilitating the ongoing development and ensuring low turnover high performance
* Oversee the labour costs ensuring this is controlled, producing staff rotas in line with the payroll budget
* Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
* Oversee the day to day operations of the department
* Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
* Overall understanding of the department staffing structure and appropriate levels are maintained to produce an excellent service
* Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel’s Kitchen Brigade
* Responsible for promoting a positive culture driven by the team
* Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms
* Monitoring of customer feedback, implementing change and training with the team and product where appropriate
* Accountability for financial takings of the departments ensuring the team are compliant and up to date with all cash handling procedures
* Continual review of the department food and beverage offerings. Ensuring the department offerings are up to date and relevant to current trends
* Producing reports, data and information for the account or business review
* Handling any escalated customer complaints or queries in a swift and professional manner
* Organising pre-shift briefs for the department and delegating tasks where necessary
* Ensuring the team are conducting a thorough open and closedown of their areas each time
* Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with hotel and brand standards
* Ensuring all health and safety and licensing laws, policies procedures are adhered to at all times
* Attendance during all required hotel operations meetings
* Responsible for continuous and strong relations with the executive Head Chef, taking part in senior food and beverage team meetings
* Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service
* Taking a key role in the planning and execution of department events throughout the year
* This list is not exclusive, there may be additional duties required in this role
What you'll get in return:
* Competitive pay and package
* Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development opportunities
* Free access to 24/7 employee assistance program
* Additional annual leave and family leave
* Service bonus for 5 and 10 years up to £1K
* Team Member of the Month - £100 and Team Member of the Year - £500
This hotel is managed by leafHOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial