BCMGlobal Mortgage Services are seeking a Complaints Handler to join our Business Support & Operations Department In this role, you will take ownership of complaints, ensuring that each one is handled to a high standard and in line with our Complaint Handling Policy & Procedure. Key Responsibilities: Proactively resolve customer complaints through all communication channels (calls, emails, letters). Handle complaints in a professional manner, engaging with customers promptly to resolve issues at the earliest opportunity. Communicate effectively with customers, explaining solutions clearly and keeping them informed. If an error has occurred, provide a clear explanation and outline the steps to rectify the situation. Deliver excellent customer outcomes while maintaining high service standards. Who We're Looking For: Strong team player who is cooperative and supportive of others. Self-motivated with the ability to drive your own personal development. A pleasant telephone manner with good etiquette. Excellent written and verbal communication skills, with the ability to adapt your tone and style as needed. Able to organise your workload to meet deadlines, whilst assisting the team when required. Customer-focused, always striving to identify effective solutions for both customers and clients. Knowledgeable in mortgage loan documentation and the relevant industry regulations (DISP). Able to thrive under pressure without compromising on quality. If you're a dedicated and adaptable professional with a passion for customer satisfaction and problem-solving, we want to hear from you. Apply now to join our dynamic team and make a real difference.