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Operations & Supply Chain Manager, Norwich
Client: Nursem
Location: Norwich
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
"A business with heart" – Deborah Meaden, Dragon’s Den
Nursem was founded by paediatric nurse Antonia and her husband Jonny to help combat the effects of relentless hand washing experienced by healthcare professionals. With over 19,000 five-star reviews, our signature hand cream is highly rated and available in major UK retailers like Boots, SpaceNK, and Sephora.
Our mission is to deliver FREE hand care to every nurse and midwife in the UK via our ‘Nursem Promise’ — for every product sold, we give a month's supply to NHS healthcare professionals. We have delivered over 655,000 Promises so far!
We aim to become a household brand within 2-3 years and are seeking an Omnichannel Operations Manager to join our team.
This role offers the opportunity to contribute to a rapidly growing business and make a positive impact on healthcare professionals’ lives.
The Role
Operations Manager (Salary: £40k - £50k FT + Performance Bonus + Share Options)
Location: Remote (UK Only). If based outside NE England, attendance at our Gosforth, Newcastle office is required at least once a month, with occasional travel.
This role is ideal for someone eager to build and shape an operational team and grow into a senior leadership position within a fast-growing consumer brand.
As we scale across online marketplaces, retail stores, and distribution partnerships, we need an experienced Operations Manager to oversee our omnichannel operations, ensuring efficiency and excellence in our processes.
The Operations Manager will collaborate with the team and external supply chain partners, managing the flow of goods from design and supply to warehousing, fulfillment, and delivery. You will ensure manufacturing, fulfillment, and warehousing operations are continuously improving and scaling.
Experience with business scaling, process building, and system implementation is essential.
Preferred Experience
* 3-5 years in operations for a fast-growing DTC & Retail brand
* Knowledge of Mintsoft, Unleashed, and Shopify
* Understanding of PIM and retail supply systems
Responsibilities
* On-Shelf Availability: Maintain +98% availability of core SKUs for key accounts.
* B2B Supply & Logistics: Manage relationships with 3PL partners, KPIs, and continuous improvement. Maintain product availability with retail partners like Boots & SpaceNK. Lead tendering for new 3PL solutions. Manage inbound orders, fulfillment, and invoicing.
* B2C Supply & Logistics: Oversee daily 3PL relationships, KPIs, and profitability improvements.
* Manufacturing & Supply: Manage manufacturing partnerships, suppliers, and production schedules. Source new suppliers as needed. Oversee demand planning and logistics.
* New Product Introductions: Manage product launches into B2B and B2C channels.
* Product Data Management: Ensure accurate management and sharing of product information.
* International Expansion: Support supply chain development for international growth.
* Systems & Software: Maintain operational systems like inventory and purchasing software.
* Sales & Operations Planning: Oversee demand forecasting and supply planning.
* Administrative Tasks: Manage monthly tracking, end-of-month processes, and invoicing.
* KPIs Monitoring & Reporting: Track and report operational KPIs and stock health.
* Team Culture & Support: Foster a positive company culture and support team development.
About You
You are passionate about working in a fast-paced, entrepreneurial skincare business. You are resourceful, results-driven, and a team player. You are creative, organized, analytical, and effective in communication. Most importantly, you are caring, approachable, and eager to contribute to building something meaningful.
* Be part of a brand that supports healthcare professionals daily.
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