Job overview
An exciting opportunity has arisen for a Band 2 Ward Clerk to join our Admin Team in the Acute Specialist Medicine at Charing Cross Hospital which is part of Imperial College Healthcare NHS Trust. The Ward Clerk is a key part and valued member of our ward team and assists in ensuring that the unit runs smoothly. In addition to the routine work of a Ward Clerk the successful candidate will be expected to be hard working, a good team player, conscientious, able to work under pressure and prioritise their own workload.
The post holder must be able to demonstrate excellent communication skills, flexible to undertake a variety of tasks, a positive outlook, enthusiasm and the ability to learn and develop new skills. It is essential the applicant has good IT skills. Knowledge of NHS computer system would be advantageous however training will be available for the successful candidate. It is essential that the post holder has a good understanding of the dynamics of team work as they will be expected to work closely with multidisciplinary personnel. This area has a dynamic nursing environment with a wealth of opportunities and challenges for the right individual. The successful applicant will be fully supported in their role by the manager and the rest of the senior team within Acute Specialist Medicine. Continuing education and professional development is strongly encouraged and opportunities may be available for the successful applicants.
Main duties of the job
1. To enter, record and update information to ensure that all patients are accurately registered on the relevant Trust information system and that any further documentation relating to a patients’ appointment is completed and appropriately stored.
2. Maintain effective administrative systems both electronic and manual, including those relating to all patient appointment booking processes.
3. Maintain and update records of appointment availability for all clinics.
4. Liaise with other services to ensure that appropriate tests are ordered and collected.
5. Order patient transport and interpreters as necessary.
6. Produce and send non-attendance letters at the end of a clinic session.
7. Undertake photocopying to support the administration of the clinic.
8. File letters, reports and other documentation in the patient’s medical records and ensure that records are stored appropriately.
9. To be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately filed.
10. To cancel and reschedule entire Clinics at short notice as and when required.
11. To ensure all appointments are made in line with the Trust access policy and to identify and escalate any potential breaches at the earliest opportunity.
12. continued in Job description.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person specification
Education/qualifications
Essential criteria
13. Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential criteria
14. Demonstrable customer service experience
15. Ability to prioritise work to meet tight deadlines
16. Previous clerical experience
Desirable criteria
17. Previous experience in an NHS setting
18. Experience with information databases
19. Experience dealing with people in a healthcare or other stressful environments
Skills
Essential criteria
20. Basic computer literacy
21. Good interpersonal skills including professional telephone etiquette
22. Clerical skills
Desirable criteria
23. Microsoft Windows, Microsoft Excel, Microsoft Outlook
24. Cerner experience
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges