Business analyst

Business Analyst - Business Transformation / D365 Location: Leeds - Hybrid 12 month fixed term contract. Paying between £50,000-55,000, depending on experience. A leading Managed Services provider is looking to appoint an experienced Business Analyst on a fixed-term contract. This is an excellent opportunity to contribute to key digital transformation initiatives, working across customer-facing platforms and enterprise systems, including Microsoft Dynamics 365, within a fast-paced and collaborative environment. As a Business Analyst, you will act as the vital link between business stakeholders and technical delivery teams, ensuring business requirements are clearly defined and successfully delivered. Key responsibilities: Gather, analyse and document business requirements, translating them into user stories and functional specifications Work closely with DevOps and cross-functional teams to design and deliver scalable digital solutions Support the delivery of customer self-service platforms, integrated with third-party providers Apply your knowledge of CRM, ERP and billing platforms and architectures to ensure solutions align with wider system landscapes Drive process improvement initiatives through API integration and automation Identify opportunities to optimise complex operational processes, including multi-line and multi-site service environments Build and maintain effective relationships with stakeholders at all levels Key Skills & Experience Proven experience as a Business Analyst within digital transformation environments Strong experience with Microsoft Dynamics 365 (D365) or similar enterprise platforms Solid understanding and awareness of CRM, ERP and billing platforms and architectures Experience working in Agile / DevOps delivery environments Strong skills in requirements gathering, process mapping and user story development Experience delivering customer-facing digital solutions, such as portals or self-service platforms Demonstrable experience with API integrations, automation and process optimisation Excellent stakeholder engagement and communication skills Location: Leeds - Hybrid 12 month fixed term contract. Paying between £50,000-55,000, depending on experience. Must be eligible to work in the UK.