Job Summary
The Meetings & Events (M&E) Coordinator plays a crucial role in ensuring the seamless planning, coordination, and execution of all events hosted at the hotel. Acting as a liaison between clients, internal teams, and external vendors, the M&E Coordinator ensures high‑quality service delivery that exceeds client expectations. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple events simultaneously while maintaining excellent customer service.
Key Responsibilities
Event Planning and Coordination
* Collaborate with clients to understand their requirements, budgets, and preferences for meetings, conferences, weddings, and other events.
* Prepare event proposals, contracts, and schedules, ensuring all details are clearly communicated and agreed upon.
* Coordinate all aspects of the event, including room setup, AV equipment, F&B services, and staffing.
* Monitor the execution of events to ensure they align with the agreed plan.
Client Relations
* Act as the main point of contact for clients before, during, and after events.
* Address client concerns and resolve any issues promptly to ensure a positive guest experience.
* Conduct follow‑up communication to gather feedback and foster long‑term client relationships.
Team Collaboration
* Work closely with the sales, F&B, operations, and housekeeping teams to ensure smooth delivery of events.
* Communicate event details effectively through Banquet Event Orders (BEOs) and regular briefing sessions.
* Support the M&E Manager in maintaining a calendar of events and ensuring staff availability.
Administrative Duties
* Maintain accurate event records, including contracts, invoices, and client communications.
* Update event management software with relevant details and track progress for each booking.
* Assist in preparing monthly reports on event performance, revenue, and client satisfaction.
Upselling and Revenue Generation
* Identify opportunities to upsell services, such as upgraded catering packages, AV solutions, or décor enhancements.
* Support the sales team in securing repeat and referral business.
Key Skills and Qualifications
* Bachelor’s degree in hospitality management, Event Planning, or a related field (preferred, but not essential).
* Previous experience in events coordination, banqueting, or a similar role within the hospitality industry.
* Familiarity with event management software and hotel reservation systems is a plus.
* Excellent organizational and multitasking skills.
* Strong verbal and written communication skills.
* Ability to remain calm under pressure and solve problems quickly.
* Customer‑focused mindset with a high level of professionalism.
Flexibility: Willingness to work evenings, weekends, and holidays as needed to accommodate event schedules.
NOTE: Applicants must have the valid right to work in the UK to be considered for the role.
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