Summary Stop just dreaming. Start dream-making with us Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more Role mission We are looking for a Client Advisor to join our team in Selfridges Exchange on a full time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Job Description Key Accountabilities · Serve clients accordingly with the Gucci selling ceremony · Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage · Guarantee cross and up-selling for all product categories · Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products · Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease · Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones · Ensure the achievement of individual and Store goals; always acting with a sense of urgency · Be an agile and collaborative team player, proposing creative and effective solutions · Contribute to managing the visual display of the products in accordance with the Gucci visual standards Key Requirements · Proven experience in a similar role within a fashion retail company · Proven ability to drive and exceed individual and store result · A genuine and deep passion for fashion, trends and luxury · Excellent commercial awareness · High flexibility and the ability to adapt to different customers · A Team-player mentality · Strong communication skills · The ability to work in a fast moving and dynamic environment · Luxury product knowledge · Fluency in an additional language would be advantageous Job Type Regular Start Date 2022-07-04 Schedule Full time Organization Gucci Ltd.