Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an full-time administrator to join our Adult Single Point of Access Team (SPA). We are seeking a highly motivated and flexible administrator to work within the SPA team.
The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.
In this role you would be expected to take meeting minutes and come into contact with service users via telephone. You would be expected to develop other skills where appropriate to meet the developing needs of the team and its leadership. Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust and outside bodies.
This role is a hybrid role, where you will be expect to work both remotely and regularly in our Colchester based office.
Main duties of the job
Maintain efficient systems for client records.
The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.
Working for our organisation
As part of the Trust’s objective to redeploy as many staff as possible, this role is restricted to existing internal administrative staff with contracted hours for the Trust only. If you are a current bank/agency worker who believes you meet the legal criteria to be eligible to apply for the role, or are not a current administrative member of staff but are seeking redeployment for other purposes, please clarify this in your application form so that this can be considered.
Detailed job description and main responsibilities
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationship
The post holder will process telephone and email referrals and refer to the appropriate service. Keep up to date with knowledge and skills in line with STEPS system.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Qualifications
Essential criteria
1. English Qualification
Desirable criteria
2. ICT Qualification
Experience
Essential criteria
3. Previous experience Customer or Patient Facing Experience
Desirable criteria
4. Previous NHS experience
5. Call handler experience
Experience and Skill
Essential criteria
6. Admin experience.
7. Able to use Word, Excel and Outlook.
8. Customer or Patient interaction experience.
Desirable criteria
9. Health or Social Care Admin Experience
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
10. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
11. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
12. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
13. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.