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Location: Barnwood, Gloucester (On-site)Contract: Full-timeSalary: £35-£45K per annum (depending on experience)
The role:
Pooky is a fast-growing e-commerce lighting company with operations in both the UK and the US. We are passionate about creating beautiful, design-led lighting and delivering an outstanding customer experience. As our business expands, we are investing in a secure, scalable, and well-supported IT environment.
We are seeking an experienced and proactiveIT Support & Security Administratorto join our on-site team in Barnwood, Gloucester. This individual will play a critical role in both our IT support and cyber security operations, ensuring a secure and efficient digital workplace for the entire company.
Joining Pooky means becoming part of a creative and fast-moving company that values quality, originality, and customer service. You'll be working closely with the Chief Digital and Technology Officer and wider digital team to help drive security, scalability, and support excellence across our operations.
Main responsibilities:
Cyber Security
* Take ownership of internal and external cyber security audits, assessments, and improvements.
* Monitor compliance with security standards and implement continuous enhancements.
* Design, manage, and deliver cyber security awareness and training programs for staff.
* Investigate and respond to security incidents, working closely with internal stakeholders and MSPs.
* Maintain up-to-date security documentation and internal policies, including data protection and access controls.
IT Support & Administration
* Provide first-line support for internal systems, hardware, software, and user queries across departments.
* Set up and decommission user accounts, email addresses, permissions, and hardware for all new starters and leavers in conjunction with our MSPs.
* Ensure the maintenance endpoint security, operating system patches, and software updates via our MSPs.
* Manage internal documentation of systems, procedures, and support activities.
* Administer and support cloud-based tools and platforms (e.g. Microsoft 365, Google Workspace).
* Implement an internal IT support helpdesk to triage queries.
Vendor and MSP Liaison
* Act as the main contact for our Managed Service Providers (MSPs) in the UK and US, ensuring timely and effective support and resolution of escalated issues.
* Oversee the performance of MSPs against agreed service levels, coordinating changes, and raising tickets as needed.
* Support the evaluation, selection, and onboarding of new IT vendors and service providers.
Procurement & Budget Management
* Manage the procurement of IT equipment, software licenses, and related services in line with business needs and budget constraints.
* Track IT spending and assist in forecasting and managing departmental budgets.
* Maintain a central IT asset register and ensure equipment is allocated and managed effectively.
System & Infrastructure Maintenance
* Administer business-critical platforms including file storage, email, collaboration tools, and identity and access management systems.
* Support disaster recovery and business continuity efforts, including backup management and incident planning.
* Assist with the rollout of new systems or upgrades to existing infrastructure.
The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed.You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.
What experience and skills you’ll need:
* Strong understanding of cybersecurity principles and best practices
* Proficiency in administering cloud-based systems such as Microsoft 365
* and Google Workspace
* Excellent problem-solving, communication, and customer service skills.
* Strong organisational and time management abilities, with a proactive
* approach to process improvement
* Relevant certifications such as CompTIA Security+, Microsoft Certified (M365), ITIL, or CISSP (or equivalent experience)
* Experience with endpoint management tools, remote access software, and device encryption
* Familiarity with compliance frameworks (e.g. Cyber Essentials, GDPR, PCI-DSS).
* Exposure to both UK and US IT environments is an advantage.
* Experience in IT support or IT administration, ideally within a
* fast-paced or growing business
* Experience in managing IT tickets and support workflows, either directly
* or via MSPs
If this role speaks to your experience and ambition, we’d love to hear from you. Early applications are encouraged – we may close the process ahead of schedule if we receive a high volume of interest.
Please apply by e-mailing us at jobs@pooky.com.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Retail
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