Job Title: SOC Technical Security Service Delivery Manager
Location: Hybrid (Birmingham-based)
Employment Type: Full-time
Clearance: Must hold or be eligible for UK SC Clearance
Salary: £75,000 - £85,000+ Benefits
About the Role
Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical Security Service Delivery Manager to support their growing Security Operations Centre (SOC) business.
This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management.
If you’ve got a deep background in cybersecurity operations, excel under pressure, and know how to guide both clients and internal teams, this could be your next big step.
What You’ll Be Doing
* Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates
* Leading major incident coordination, including investigation, containment, and remediation activities
* Managing client-facing service reviews (weekly/monthly), presenting clear reports and insights
* Supporting internal delivery teams to ensure SLAs are met and quality standards maintained
* Overseeing vulnerability scanning and prioritisation, and guiding clients on remediation
* Supporting and managing IDS/IPS configuration and updates
* Driving continuous improvement across service delivery processes
What We’re Looking For
* 10+ years in Security Operations or SOC-related service delivery
* Strong technical understanding of incident response, vulnerability management, IDS/IPS
* Proven experience handling client relationships, stakeholder management, and crisis situations
* Excellent communication skills — both technical and non-technical
* Experience leading cross-functional teams in fast-paced environments
* Relevant certifications (e.g. CISSP, GCIH, CICM)
* UK SC clearance or eligibility to obtain it
Note: Any applicant must hold or be eligible for UK SC Clearance
What’s on Offer
* Opportunity to work with some of the most recognised security technology providers globally
* Hybrid working with a strong emphasis on flexibility and work-life balance
* Career progression within a rapidly expanding security practice
* Comprehensive benefits including private healthcare, pension, and tailored L&D opportunities
* Inclusive workplace with active diversity networks and well-being support
Ready to take ownership of critical security service delivery for enterprise clients?
Apply now to join a world-class team making real impact in today’s cybersecurity landscape.