Job Title: Front of House Assistant with Duty Manager responsibility
Hours: 16 hours per week
Rate of Pay: £12.71 per hour for over 21's & NMW for under 21's.
Location: Coulby Newham
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness industry, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks
* B‑Fed – complimentary lunch or breakfast.
* Flexible schedule.
* 28 days annual leave increases with tenure.
* Free gym membership.
* Complimentary gym membership for another person (after 2 years service).
* Discounted Spa Treatments – 30%
* Discounted Spa Goods – 20% on ELEMIS Products.
* Discounted Meals and Beverages – 50% on cafe/bar items.
* Career & Personal Development training.
* Mental Health, Well‑Being and EAP Services.
* Length of Service Awards.
* Staff Awards and Bonuses.
* Discounted entertainment and shopping.
Typical Day
* Greet and welcome guests with a friendly and professional demeanour.
* Handle emails, phone calls and face‑to‑face queries.
* Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
* Manage spa bookings and appointments, ensuring a smooth scheduling process.
* Provide guest inquiries with information about spa services, treatments and products.
* Process payments and manage the reception area efficiently.
* Assist with the promotion of spa services, special offers and retail products.
* Ensure the reception area is clean, tidy and inviting at all times.
* Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
* Ensure all visitors to the site are logged correctly including contractors and guest passes.
* Undertake all relevant training required for the role.
Qualifications
* Strong interpersonal and communication skills with a customer‑focused attitude.
* Genuine passion for health, wellness and customer service.
* Excellent organisational skills and multitasking abilities.
* Ability to establish rapport, build trust and demonstrate credibility.
Additional Requirements
* Duty Manager experience is preferred.
* Ability to work flexible hours, including weekends and holidays; hours can start at 5:30 am and finish at 10:30 pm.
* Proficiency in using booking systems and basic computer skills; proven experience in a receptionist or customer service role in hospitality is desirable.
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