Credit Control
Job Description: Collections Specialist (Effies)
We are seeking a detail-oriented and proactive Collections Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
1. Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
2. Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
3. Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel
4. Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
5. Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
6. Mailbox Management: Res...