Tutor/Assessor
Business admin and customer services
Location: Walsall and Staffordshire
Home based role with travel
Have you ever felt that your experience in business administration and customer services could make a real difference beyond the workplace and help shape the next generation of business professionals?
At Able Personnel, we are recruiting on behalf of a respected and growing training provider for a passionate Business Administration and Customer Service Tutor/Assessor to join their expanding team.
This is a full time permanent position where you will support and assess learners working towards Business Administration and Customer Services qualifications at Levels 2 and 3. You will play an important role in guiding learners through their qualification journey while supporting achievement, progress, and quality standards.
What you will be doing:
• Managing and supporting a caseload of learners
• Assessing learners working towards Business Administration and Customer Services qualifications at Levels 2 and 3
• Supporting apprentices to achieve within their expected completion times
• Monitoring learner progress and providing regular feedback and guidance
• Updating electronic learner records following each visit and review
• Conducting online review and update meetings with learners and employers
• Delivering training sessions within the centre and in the workplace
• Maintaining accurate documentation in line with quality and compliance standards
What we are looking for:
• Ability to motivate and support learners throughout their qualification journey
• Good IT skills and confidence using electronic systems
• Full driving licence and access to a vehicle
• Assessor qualification desirable, although training and qualification support can be provided
Desirable:
• Experience assessing apprenticeship qualifications
• Knowledge of apprenticeship standards and funding requirements
• Experience working within education, training, or vocational learning environments
Salary and benefits:
• Salary to £30,000 per annum
• Monday to Thursday 8.45am to 5pm and Friday 8.45am to 4pm
• 45 mins lunch break each day
• Mileage allowance for all business miles
• 25 days annual leave plus Bank Holidays
• Additional Birthday leave after 1 year service
• Additional annual leave accrued yearly up to 30 days
• Pension scheme
• Mobile phone and laptop provided
• Friendly and supportive working environment
• Annual events and staff away days
If you are passionate about business administration and customer services and want to use your experience to support and develop the next generation of professionals, this role offers flexibility, purpose, and the opportunity to make a real impact