Brokerage Assistant – Hackney, London – 36 hours per week – Initial 3-month contract – £27.73 per hour (Umbrella) / £20.58 per hour (PAYE)
About the Role
The London Borough of Hackney is seeking a proactive and organised Brokerage Assistant to join the Commissioning Team within Children, Adults & Community Health. Reporting to the Senior Brokerage Manager, you will play a key role in supporting the Brokerage function—helping to source, arrange and manage care packages, residential placements, and supported living services. This is a fast‑paced role requiring strong coordination skills and the ability to work with a wide range of stakeholders.
Key Responsibilities
* Maintain and update databases relating to care placements, packages, and costs
* Liaise with social workers, care coordinators, providers, finance teams, and other stakeholders
* Support Brokerage Officers in sourcing and arranging care placements
* Maintain care home vacancy databases
* Monitor provider compliance and escalates issues where necessary
* Ensure accurate record‑keeping across systems such as Mosaic and CM2000
* Handle incoming calls, emails, and enquiries as part of the team’s duty system
* Support service users and carers in service delivery processes
* Contribute to policy and procedure development
What We’re Looking For
* Experience working in a health or social care setting
* Knowledge of residential or supported living placements
* Strong administrative and IT skills (databases, spreadsheets, case management systems)
* Excellent communication skills, both written and verbal
* Ability to manage workload independently and meet deadlines under pressure
* Experience working with multiple stakeholders and building effective relationships
* Understanding of data protection, confidentiality, and relevant legislation
Desirable Knowledge & Experience
* Familiarity with commissioning and procurement processes
* Knowledge of Adult Social Care legislation and Department of Health guidance
* Experience using financial or procurement systems
* Experience handling complaints and monitoring service performance
Why Apply?
Opportunity to work within a respected London local authority
Gain valuable experience in a busy commissioning and brokerage environment
Competitive hourly rates
Immediate start available
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