Apprentice Clinical Administrator
The closing date is 11 May 2026
Would you like an Apprentice Clinical Administrator role with a guaranteed Band 3 job at the end?
You will be enrolled with a local education provider and will be required to complete your Level 3 Apprenticeship Programme within the duration of the placement. This opportunity will provide you with valuable experience and offer a strong foundation for a career within the NHS.
The ENT Department has a vacancy for an apprentice Clinical Administrator and the successful applicant will follow an Advanced Apprenticeship for 18 months and be paid a band 2 wage. On successful completion, the apprentice will automatically transfer into the permanent Band 3 post of 37.5 hour per week. Throughout the apprenticeship the post holder will gain experience working in the Team within the ENT Department.
Main duties of the job
Duties will include audio typing of letters and documents, deal with telephone enquiries, communicate with patients regarding appointments and admissions at the request of the medical staff.
Applicants must have 4 GCSE's to include English and Maths at grade 4 or equivalent, a business administration level 2 NVQ or equivalent experience, good communication skills both written, verbal, telephone skills and able to work well as part of a team.
NO AGENCIES PLEASE
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
* Royal Victoria Infirmary (RVI)
* Freeman Hospital
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Interview Details
* Interview Date: 29 May 2026
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Job responsibilities
* Throughout the apprenticeship the post holder will gain experience working in the team within the ENT Department.
* The successful candidate will develop the required skills to assist in the day-to-day operation of the section ensuring the delivery of a consistently high-quality service to the Trust.
* The successful candidate will complete the Advanced Apprenticeship in Business Administration within 18 months.
* Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e., Specialist Nurses.
* Audio typing of letters and documents.
* Deal with telephone enquiries promptly.
* Communicate with patients regarding appointments and admissions at the request of the medical / secretarial staff.
* Cover admin posts Trust wide as required.
Apprenticeship Posts
You will need to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
Eligibility
To be eligible for an apprenticeship you must:
* Have the right to work and remain in the UK.
* Have lived in the UK for at least 3 years.
* Provide original evidence of required English and maths qualifications.
Further information
* You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
* You must not be engaged in any other funded training or education programme.
* We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
* We cannot accept applications from student visa applicants.
Person Specification
Qualifications & Education
* 4 x GCSEs to include English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
* Business Administration Level 2 NVQ or equivalent experience
Knowledge & Experience
* Understanding of confidentiality issues
* Understanding of medical terminology
Skills & Abilities
* Good communication skills both written, verbal and telephone skills
* IT skills to include office software packages
* Keyboard skills and Text Processing ability
* Ability to be flexible and work as part of a team
* Ability to manage time effectively and work on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
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