If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. About Us The Society for Endocrinology is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. We empower healthcare professionals and researchers to stay at the cutting edge of science and patient care. We also support other national and international endocrine organisations (our clients) to deliver their own impactful work. As a medium-sized charity with a friendly, supportive and flexible culture, we work collaboratively to make a big difference and build a strong global endocrine community. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work. The role is full-time, but please let us know if you would like us to consider part-time. The Role Are you passionate about combining data expertise with exceptional customer service? We’re looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills. You will independently manage membership subscription processes and grants administration, respond to member queries and ensure our CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. What You’ll Do · Administer membership applications, renewals, and payments · Provide excellent support to members and delegates and respond to enquiries · Maintain, troubleshoot and optimise multiple CRM systems, ensuring data accuracy and compliance · Develop and generate reports and insights to inform decision-making · Support grants administration and committee processes · Collaborate across teams to improve systems and member engagement Please see full job description for more details. What We’re Looking For · Customer service skills and professional written and verbal communication · Proficiency with Microsoft suite · Advanced Excel skills (Power BI experience is a bonus) · Proven experience managing CRM systems and complex databases · Strong organisational skills and attention to detail · Customer- and solutions-focused mindset with the ability to build positive relationships · Experience in membership/subscription administration or similar is desirable Why Join Us? · Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) · Flexitime system · 26 days annual leave minimum, plus bank holidays · Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more · Salary Extras scheme · Refer a friend scheme · Employee Assistance Programme · Be part of a charity that makes a difference in healthcare · Collaborative and supportive team environment We aim to conduct first-round interviews via Teams call week commencing 2 February. In-person interviews will follow before the successful candidate is selected. We are happy to answer your questions prior to application.