Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External)
Salary: £17- £18
Location: Dover and surrounding areas
Job Type: Temporary to Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements.
* Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
* Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
* Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
* Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines.
* Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.
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