Senior Talent Acquisition Partner @ WIPRO
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
Financial Advisers trust us with their clients, so providing an excellent level of customer service is key.
As a Customer Service Executive, you will own and process requests from our Advisers in a timely manner, supporting them through outbound calls and collaboration with other teams to resolve queries.
Full training will be provided to ensure you're up to speed quickly.
This is a fixed-term 12-month contract, offering valuable experience and the chance to make a meaningful impact within a dynamic team.
Skills, Qualifications, and Experience:
* Experience in delivering excellent customer service; experience in finance or contact centers is a plus but not essential
* Understanding of Consumer Duty Principles and Vulnerable Customer regulations
* Excellent communication skills
* Strong organizational and time-management skills
* Proficiency with Microsoft Office applications or willingness to learn (PowerPoint, Excel, Outlook, internet applications)
* High professionalism to represent our brand
* Quick learner, absorbing key information rapidly
* Commitment to doing what's right for the customer, whether working alone or in a team
Application of Individual Conduct Rules:
* Act with integrity
* Exercise due skill, care, and diligence
* Be open and cooperative with FCA and other regulators
* Prioritize customer interests and treat them fairly
* Maintain proper standards of market conduct
Servaada champions positive change, inclusion, diversity, equality, and workplace culture. All applicants are welcome.
Additional Information:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: IT Services, IT Consulting, Financial Services
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