Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationLondon Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom, SE1 7PB
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Title: Front of House Manager
Job Summary
We are seeking a dynamic Front of House Manager to lead and inspire our guest-facing teams, including Doorman, Bellman, Concierge, Guest Relations, Front Desk. This role ensures seamless guest experiences by anticipating needs, coordinating across departments, and delivering service that is personal, memorable, and aligned with our hotel's high standards.
What We're Looking For
A hands-on leader with excellent communication and problem-solving skills, a passion for hospitality, and the ability to balance service excellence with operational results.
If you are ready to create extraordinary guest experiences and lead a team with energy and integrity, we would love to hear from you.
Candidate Profile
High school diploma/GED with 4 years' guest services/front desk experience
OR
2-year degree in Hospitality, Business, or related field with 2 years' relevant experience
Key Responsibilities
* Oversee day-to-day Front of House operations, ensuring standards, service quality, and guest satisfaction
* Lead, coach, and motivate a multi-functional team while fostering trust, collaboration, and accountability
* Handle guest complaints and anticipate needs to deliver exceptional, personalized service
* Monitor staffing, financial goals, and operational efficiency to support overall hotel performance
* Partner with Housekeeping, Reservations, and other departments to ensure smooth arrivals, departures, and stays
* Maintain up-to-date knowledge of hotel services, promotions, and guest recognition programs
What do you get in return?
* Personal coaching to support you in your day-to-day job and development and training opportunities.
* Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
* £5 breakfast when staying in most of our European hotels.
* 50% discount on Food & Beverage when dining in the hotel.
* Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world
* 'Recommend a Friend' Incentive – Be rewarded for referring someone you know
* Complimentary staff uniform dry cleaning - we do like to make an impression
* Complimentary meals on duty.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.