Job overview
Warrington & Halton Teaching Hospital NHS Foundation Trust's Switchboard team provides a vital service to staff, patients and their relatives and provides a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties. The post holder will form part of the Switchboard team, working various shifts to cover a busy hospital switchboard.
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The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency calls and alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Detailed job description and main responsibilities
To operate the trust switchboard and answer and connect all external & internal, incoming and outgoing calls in a polite and efficient manner.
To activate the trust Cardiac Arrest, Fire, Security, Trauma and other emergency procedures when requested, to also test these emergency teams daily via the Trust's paging system and record responses.
To monitor and act on alarms from the trust fire panel and other alarms in the department. Report to the Estates team any alarm faults for them to action.
Radio liaison with Security staff.
To follow all local and trust procedures
To provide cover and arrange cover to maintain the service when situations arise out of hours.
Further Information
WHH hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website
Please review your eligibility and the eligibility of the role before submitting your application.
All advertised roles may close early if there are high numbers of suitable candidates.