Location: Mansfield (Pleasley Vale), Nottinghamshire Salary: £25,000 – £27,000 per annum (dependent on experience) Job Type: Full-Time, Permanent Department: Finance Reporting to: Peter Gooding / Rachel Davenport About NAPIT Formed as a Trade Association in 1992, NAPIT has grown significantly but still upholds its founding values: Superior Customer Service, Integrity, Teamwork, Compliance, and Innovation. We are committed to raising standards and safety within the building services sector and are proud of our culture and unique working environment. Based in the beautiful historic stone mills of Pleasley Vale, NAPIT blends heritage with cutting-edge training and innovation, particularly through our Centre of Excellence for Low Carbon Technologies. As we continue our journey of growth, we are looking for talented individuals to join our team and shape the future of our organisation. The Role We’re looking for an enthusiastic and proactive Credit Controller to join our busy Finance team. This role is essential in ensuring timely collection of payments, maintaining healthy cash flow, and supporting wider financial operations. Key Responsibilities Monitor customer accounts and follow up on outstanding invoices Communicate with customers via phone, email, and post to chase payments Resolve billing issues and disputes Maintain accurate records of communication and payments Prepare reports on debtor balances and cash collection Liaise with internal teams (e.g. Sales, Customer Service) to resolve queries Recommend and implement legal action or escalation of bad debts where necessary Process card payments and manage accounts on hold Allocate receipts and write off bad debts as needed Support the wider finance team with additional tasks What We’re Looking For Experience in credit control, debt collection, or a similar finance/customer service role Working knowledge of accounting software (e.g. Sage, SAP, QuickBooks) Confident using MS Excel Familiarity with Direct Debit systems (desirable) Excellent communication, negotiation, and problem-solving skills High attention to detail and ability to manage priorities independently Team player with a proactive approach Key Competencies Analytical thinking Persistence and resilience Customer service focus Time Management & Organisational skills Benefits & Perks 25 days holiday bank holidays Up to 5 additional days with length of service Contributory pension scheme Company sick pay policy Free onsite parking Company health scheme (includes dental, eye care, physio & mental health support) Staff social events Discount cards and perks scheme DIY store discount Ready to take the next step in your finance career? Join NAPIT and be part of a growing organisation that values people, progress, and performance. To apply, please submit your CV and cover letter. Job Types: Full-time, Permanent Pay: £25,000.00-£27,000.00 per year Benefits: Company events Company pension Health & wellbeing programme On-site parking Sick pay Application question(s): Do you have the RTW in the UK? Do you have a visa? If so, please specify what type of visa you hold (ie: Grad, Student, Skilled Worker, Dependant) Do you have previous experience working as a Credit Controller or in a similar finance-related role? (Must) Are you proficient in using accounting software (e.g., Sage, QuickBooks, SAP)? (Must) Are you confident using Microsoft Excel in a work setting? (Must) Are you able to work full-time from our Mansfield office? (Must) Are you confident communicating with customers over the phone and email to resolve payment issues? (Must) Are you reliably able to commute to Vale Business Park, Mansfield? Please specify if you will be travelling by car or public transport. Do you have experience with Direct Debit systems? (Nice to Have) Do you have experience working within a finance team supporting wider tasks beyond credit control? (Nice to Have) What motivated you to apply for this position, and why do you believe you would be a strong candidate for the role?