Overview
Scheduler – Customer Service Operations
Location: Blackburn (Office-Based with Flexibility)
Contract Type: Permanent | Full-Time (37.5 hours/week)
Salary: Competitive + Excellent Benefits Package
About Careium
At Careium, we empower over 250,000 people across the UK to live independently and safely through innovative Technology Enabled Care (TEC). From personal alarms to GPS devices and 24/7 monitoring, we combine smart technology with genuine care—because we believe everyone deserves to live with confidence and dignity.
We’re proud to be the everyday heroes our clients rely on.
About the Role
We’re looking for a proactive and organised Scheduler to join our dynamic Customer Service Operations team. You’ll play a vital role in coordinating technician visits, supporting onboarding for new clients, and ensuring seamless communication with adult social care teams.
This is a fast-paced, people-focused role where your attention to detail and commitment to excellent service will help us deliver life-enhancing care to those who need it most.
Key Responsibilities
* Schedule and manage technician diaries for installations, repairs, and collections.
* Support onboarding of new customers under fully managed contracts.
* Handle inbound calls and emails, providing clear and compassionate support.
* Liaise with adult social care and internal teams to ensure smooth service delivery.
* Maintain accurate records across all systems, including account creation and updates.
* Work to meet KPIs and SLAs while promoting a positive client experience.
What You’ll Need to Succeed
* Enthusiasm, patience, and the ability to work under pressure.
* Strong organisational and multitasking skills.
* Empathy, active listening, and a problem-solving mindset.
* Proficiency in Microsoft Office and IT systems.
* Flexibility, adaptability, and a team-first attitude.
* 2+ years’ experience in a scheduling or coordination role.
* Background in a fast-paced customer service or care environment.
Our Values
Show Care | Act Smart | Be Heroes
What We Offer
* Competitive Salary & Benefits
* Life Assurance (3x salary)
* Pension Scheme (up to 6% employer contribution)
* Supportive, Values-Driven Culture
Be Part of Something Meaningful
This isn’t just a Customer Service scheduling role, it’s a chance to make a real difference in people’s lives. If you’re passionate about delivering outstanding service and want to be part of a forward-thinking team, we’d love to hear from you.
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