Looking for an opportunity within a business that offers a genuine 'people first' culture? Here at Chubb Fire & Security we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a fixed term basis of 12 months.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
Salary & Benefits
* Salary: £25,668 per annum
* 25 days holiday, plus bank holidays
* Free onsite parking
* Cycle to Work scheme
* Employee Referral Scheme (£1,000)
* Free mortgage advice
* Company pension scheme
* Life Assurance (4x Basic Salary)
* Employee Scholarship Scheme
* A central benefits platform offering a wide variety of discounts
* Childcare vouchers
* Health & Wellbeing resources
* Bravo Awards recognising outstanding contributions from all employees and encouraging excellence
What You’ll be Doing As A Field Support Advisor
* Coordinate and dispatch engineers to customers within specific timeframes to meet service level agreements
* Plan, route and coordinate engineer visits – diary management
* Track each job and status through to completion
* Identify potential delays and react accordingly
* Communicate and update engineers, internal stakeholders and customers by email and telephone platforms
* Deal with customer responses to telephone calls and emails, and update systems accordingly
* Update and maintain multiple scheduling systems, platforms and CRM’s
* Meet KPI’s focused on timely dispatch
Working Hours
37.5 hours per week | Monday to Friday | shifts between 8am – 6pm
What We Would Like You To Bring
* Natural communicator with an ability to build rapport with customers and colleagues
* Solution focused – strive to understand and resolve potential issues to meet dispatch timeframes
* Prioritise workloads and multitask effectively – you’ll work with a number of engineers and customers at any one time
* Open-minded and willing to learn – learning in a fast-paced and ever-changing environment, isn’t for the faint‑hearted but we will endeavour to set you up for success, starting with an initial three‑week classroom induction
* Solid IT literacy – we use multiple systems, both in‑house portals and Microsoft systems
* Highly organised – planning or scheduling experience would be beneficial but not essential
* Experience is not mandatory – we offer full training and support
Chubb Fire & Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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