Technical Support Agent – Finance Experience Required
We're looking for an experienced customer support professional with a background in finance, accounting, or financial software to join a technical support team. You'll help clients troubleshoot issues, optimize workflows, and get the most from their finance systems.
Key Responsibilities
Provide technical support via phone and email for finance/accounting software
Diagnose, resolve, and escalate issues efficiently
Guide clients in best practices and workflow optimization
Collaborate with internal teams to solve complex queries
Maintain accurate ticket records and contribute to knowledge resources
Requirements
Proven customer support experience, ideally in a technical/software environment
Experience in finance/accounting or working with finance software
Strong communication and problem-solving skills
Organized, proactive, and client-focused
Flexible with shifts or occasional bank holidays
Why This Role
Work directly with finance software and clients in the financial sector
Develop technical expertise and problem-solving skills
Join a professional, collaborative team making a real impact