Job Description
Company Description
Airpets is the UK’s leading pet relocation company, specialising in the safe and comfortable transportation of pets. With over 55 years' experience, we have established ourselves as experts in the field. We are the only agent with a full suite of facilities at Heathrow airport, ensuring a seamless and stress-free travel experience for pets and their owners.
Role Description
This is a full-time on-site role for a Pet Travel Consultant at our Staines-Upon-Thames location. As a Pet Travel Consultant, you will be responsible for providing exceptional customer service and making travel arrangements for clients and their pets. This includes coordinating flights, arranging necessary documentation, and ensuring compliance with all regulations and requirements.
Salary is negotiable dependent on experience. Successful candidate will automatically be enrolled into department incentive scheme paid monthly on all completed bookings.
Qualifications
* Experience in international relocation consulting, international shipping and managing travel arrangements
* Strong customer service skills
* Ability to handle reservations and bookings
* Excellent communication and interpersonal skills
* Attention to detail and organisational skills
* Knowledge of pet travel regulations and requirements is a plus
* Knowledge of UK export requirements for customs, way bills and forwarding systems
* Previous experience in the pet industry or animal care is beneficial