Customer Contact Advisor
Salary £30,800 per annum
Location Based onsite at our Boston Office
At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months, who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you!
Salary: £30,800 per annum
Contract: Full Time, Fixed Term for 12 Months
Hours: 36.25 hours per week, Monday – Friday 9:00am – 5:00pm
Location: Based onsite in our Boston Office
Snapshot of your role
* Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat.
* Provide exceptional customer service while handling (Apply online only) contacts daily in a fast-paced contact centre environment.
* Respond promptly to customer inquiries via call, email, post, and live chat.
* Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
* Identify and refer customers for additional support or financial wellbeing advice where needed.
* Encourage customers to explore self-service options for a smoother, more efficient experience.
* Ensure customer information is accurate and up to date.
* Document all interactions for continuous service improvement.
What we’re looking for
* Experience working in a fast-paced customer contact centre environment.
* Strong team player with the ability to build rapport and collaborate effectively.
* Skilled at delivering exceptional customer service while processing data quickly.
* Ability to work closely with internal teams and external agencies.
* Excellent organisational skills to manage a varied workload.
* Confident communication and use of IT (Teams, Outlook, Word, Excel)
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing Date: Wednesday 18th March 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities