Set on a
spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay
Hotel is the perfect destination for a contemporary beach holiday and it’s a
wonderful place to take your hospitality career to new heights.
With a team
that values connection, flexibility, variety, and challenge, we're all about
making a meaningful impact on our guest’s holiday. Our three core values - We
Care, We Notice, We Change – show what it means to work for a hotel which goes
above and beyond for our team and guests.
At Watergate
Bay, we don't just provide a place for our guests to rest their heads - we
create memorable experiences that they'll remember for a lifetime. It’s all
about the balance of life. Being active, getting amongst the elements, spoiling
yourself a little, chilling out, getting cosy, and most of all having a good
time.
An
unforgettable holiday experience amidst two miles of sand, sea air and surf,
Watergate Bay Hotel offers a modern take on a beach break. For our guests, how
their stay makes them feel is crucial; cared about, looked after, welcome.
Our Front
of House Host role:
Excitingly,
your role will be across three key front of house areas,
* Front desk - a warm arrival
awaits at reception; your team will be the constant point of contact for
all guests and visitors.
* Swim Club – our take on a spa,
where outdoors meets indoors and beach meets hotel. Your team will ensure
its always ready for our guests’ active relaxation.
* Beach Lofts – seven beach lofts,
each with their own unique character, with private access to the beach and
unbroken sea views.
We’re
looking for a host who is an attentive, outgoing individual with a can-do
attitude to make guests feel at home, from first impression on the phone to
final goodbye at the end of their stay.
Guests will
remember you for underpinning the happiness that shaped their holiday, as you
showcase the spirit of Watergate Bay with your friendly welcome, effortless
charm and seamless efficiency.
Please
note this role will be a mixture of shifts working five days out of seven to
include weekends and bank holidays.
As our Front
of house host you’ll be;
Assisting with all aspects of a guest’s stay, from booking meals and treatments
to helping with luggage and dealing with any queries or concerns.
* Going above and beyond guest
expectations to provide a welcoming positive and comfortable experience,
whether in person, over the phone or through other forms of communication.
* Checking guests in and out.
* Taking room service orders and
delivering to guests’ rooms.
* Spotting when guests might need
help and be on hand to offer it.
* Understanding everything
involved in being a Host at Watergate Bay, from knowing the hotel inside
out, to being fully fluent in all policies, systems and procedures so any
guest query can be addressed the moment it’s made.
* Lending a sympathetic ear if
there are any complaints, record and handle them if you can or escalate to
your House Manager.
* Completing daily tasks quickly
and efficiently, exactly when they are needed.
* Acting in accordance with Health
& Safety laws.
* Keeping public spaces clean and
tidy.
* Being an active and engaged
member of the team and always carry out duties to assist in the smooth
running of the hotel as requested by your line manager.
* Living and breathing the
Watergate Bay Hotel brand.
The
skills you’ll be sharing with us:
* Meticulous attention to detail.
Whether it’s pre-arrival, or in house, you’ll notice when a guest needs
help with something – sometimes before they do.
* Previous experience of using
property management systems.
* Basic knowledge of Microsoft
Office, Word, Excel and Outlook.
* Good communicator.
* Experience of hotel
computer systems
* Adept at prioritising and time
management.
* Administrative skills.
* Basic IT skills.
It would
also be great if:
* You
have previous front of house experience within a hotel environment
* You have a First Aid
qualification.
* You have a current Enhanced DBS.
* You
have previous food and beverage experience
What we
can offer in return:
* A relaxed, professional place to
work in a beautiful location – at one of the UK’s most striking beaches
* A welcoming team of likeminds,
eager to support and encourage each other
* Excellent career prospects in an
ever-expanding organisation
* Special rates for you and your
friends and family to stay at the hotel
* Team discounts on treatments in
Swim Club
* Discounts for you and your
friends and family at our restaurants: Zacry’s, The Beach Hut and Living
Space Restaurants.
* Team discount at our Cubs
coffeeshops
* Team discounts at Shop on the
Beach and other partner businesses
* Free surf lessons, surfboards
and wetsuits hire from Wavehunters
* Team social events throughout
the year
* Team assistance scheme – a
dedicated helpline for support & advice on topics from mental health
through to managing your finances
From
discounted stays to training and development opportunities, we're all about
helping our team achieve their personal and professional goals. Located on the
sunny, sandy, Cornish coast, you'll never be short on inspiration.
If you
would love to join us as our Front of House Host, apply now and be part of our
journey at Watergate Bay hotel, a wonderful place to work.