Overview of the role We are recruiting for a 2nd Line Dedicated Engineer to join our Service Desk team! This role will be looking after one of our new customers and helping support them day to day with their IT needs. You will be based out of our head office located in Whiteley and at the customer site one day a week.
All the training and support will be given for this role and with a strong network of 22 Service Desk Engineers supporting you this is a great opportunity if you’re looking at taking the next step in your career!
A competitive salary
~ Training opportunities set out with a clear training structure
~ 25 days holiday plus bank holidays
~ Your birthday off
~ Flexi health plan cover and access to a range of Health Benefits
~ IT purchasing scheme
~ Company pension
~ A brilliant breakout room with free breakfast and a pool table
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our 2nd Line Dedicated Service Desk Engineer:
Providing first response fixes to customers via the phone, live chat or email
Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.
Experience with how an ITIL service desk runs.
Active Directory configuration and administration
An understanding of Group Policy
General networking skills
Good understanding of Office 365
Good understanding of Microsoft Azure
An understanding of Microsoft Intune