Job Description
Job Title: Customer Service Specialist – Engineering Support (3D Aesthetics, Beauty & Medical Devices)
Department: Customer Service / Technical Support
Reports To: Customer Service Manager / Engineering Operations Director & Managing Director
Location: 3D Aesthetics, Rugby, on-site
Employment Type: Full-Time
Job Purpose:
To act as a vital link between clients and our field engineering and Internal team, ensuring premium-level support for service requests across our portfolio of 3D Aesthetic, Beauty, and Medical Devices. This role is responsible for coordinating field service engineers for client callouts, managing customer communications, and ensuring all service activity is logged and maintained in our CRM system. You’ll play a key role in upholding our commitment to industry-leading customer service and operational excellence.
Key Responsibilities:
Customer & Technical Support
1. Serve as the first point of contact for all client technical support enquiries, service requests, and post-installation technical queries.
2. Deliver timely and professional communication via phone, email, and CRM platforms.
3. ...