Overview
We’re looking for a Customer Service Assistant who can make a real difference in their local community. Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are the heart of the town or village, the place to bump into friends, or a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
What We’re Looking For
We’re offering an exciting and varied customer service role within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll have good communication skills and be a great team player with a positive “can do” attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
* Helping customers with queries and requests
* Merchandising stock, ensuring great availability for our customers
* Assisting with stock control and replenishment
* Working on the checkout serving customers
* Helping keep the store clean, tidy, and safe
* Maintaining a high standard of customer service at all times
Responsibilities
* Provide friendly, helpful, and proactive customer service to shoppers
* Support store operations through assisting with stock handling and checkout duties
* Assist with merchandising and stock replenishment to maximize product availability
* Maintain store cleanliness, safety, and compliance with store standards
Community Involvement
Proactively engage in community activities. This could involve volunteering, offering a helping hand, or getting involved in good causes to reflect the local community spirit.
Why Southern Co-op?
Southern Co-op is owned by its members. We put people first and support colleagues through development opportunities, including internal courses or apprenticeships, with a focus on career growth.
Benefits
* Competitive salary
* 31 days of annual leave (including bank holidays)
* Healthcare plans
* Employee assistance programme
* Generous shopping discounts
* NEST pension
* Cycle-to-work scheme
* Company bonus
* And more
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