Job Title
Delivery Manager
Salary
Not Disclosed
Company Description
Market-leading freelancer management platform backed by top-tier UK investors
Job Description
You will act as the critical bridge between premium clients and the freelance marketplace, ensuring successful project delivery through high-touch relationship management. This role focuses on account health and customer success rather than traditional talent acquisition, driving value by helping enterprises navigate and optimize their flexible workforce strategies at scale.
Location
London, UK
Why this role is remarkable
* Step into a high-growth environment that is redefining the future of work for the world's most creative and innovative brands.
* Shift from a recruitment-heavy focus to a strategic customer success and account management partner role with deep commercial impact.
* Join an established market leader in the freelance management space with significant funding and a mature, supportive team culture.
What You Will Do
* Manage a portfolio of high-value enterprise accounts, serving as their primary point of contact for project delivery and platform adoption.
* Partner with clients to understand their strategic hiring needs and translate them into successful workforce solutions within the platform.
* Monitor account health and performance metrics, proactively identifying opportunities to expand the partnership and improve delivery outcomes.
The ideal candidate
* Proven experience in Customer Success or Account Management within a B2B SaaS, recruitment tech, or professional services environment.
* Strong commercial acumen with a track record of building long-term relationships and driving retention across enterprise-level stakeholders.
* Excellent communication skills with the ability to balance the needs of a two-sided marketplace while focusing on client satisfaction.
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