Join to apply for the IT Service & Infrastructure Engineer role at TieTalent.
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The Role
The IT Service & Infrastructure Engineer is responsible for providing first-line support and assisting with the resolution of service requests, problems, and incidents related to IT services and infrastructure. Key responsibilities include:
* End-User Computing (EUC) Hardware & Logistics
* Application Support
* Managed Print Services
* Identity Access Management
* Email and File Management
The primary goal of the IT Service Desk is to ensure optimal performance and cost-efficiency of technology, applications, and infrastructure. This involves quickly identifying and resolving outages or performance issues, supporting end-users, and minimizing business disruption.
Additionally, the role includes providing IT support and administration for back-office systems, including bespoke Insurance and Referencing systems. You will oversee desktop environments for the Group and assist external customers, primarily letting agents and landlords.
The role also involves active participation in Service Desk projects and supporting the Service Desk Manager and Infrastructure team.
Experience
* Experience in a busy IT support environment
* Extensive knowledge of computer hardware systems
* Familiarity with OS systems and Office Software
* Technical support and problem-solving skills
* Incident management and request fulfillment
* Knowledge of Microsoft, Android, and iOS systems
* Ability to work within a matrixed team
* Proactive problem-solving and independent thinking
* Structured, organized, with good prioritization skills
* Excellent communication and stakeholder management
* Attention to detail and lateral thinking
* Resilient and positive attitude
The IT Service Desk operates Monday to Friday, 08:30-17:30, with rotational Saturday cover from 09:00-14:00 (overtime paid).
Why Join Us?
* Competitive salary and benefits
* Flexible working and holiday options
* Pension, parental leave, and life insurance
* Discounts on technology, travel, and leisure
* Learning and development opportunities
* Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to advance your career.
Nice-to-have Skills
* Application Support
* Android
* iOS
Work Experience
* Systems Administrator
* Solutions Engineer
* System Engineer
Languages
* English
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Technology, Information and Internet
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