As Head of Housekeeping at Britannic Explorer, a Belmond Train, you are part of a team responsible for maintaining the cleanliness, orderliness and overall appearance of the train. In this role, you will lead the cabin team to ensure the train is clean, well‑maintained and welcoming, ensuring our guests enjoy the highest standards of service and a luxurious experience beyond their expectations. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Creating, updating and implementing departmental standard operating procedures.
* Overseeing and managing the cabin service for our guests, making sure all services are delivered punctually in accordance with our standards.
* Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
* Monitoring team members' effectiveness and implementing corrective action where required.
* Reporting and coordinating maintenance work with the relevant teams to keep the train in good order.
* Budgeting, planning and monitoring departmental expenditure.
Requirements
What You Bring:
* Applicants must have eligibility to work in the UK.
* Previous experience in a similar role, preferably within the luxury hospitality industry.
* Relevant management or field/industry related diploma or degree.
* Experience in managing a team.
* Experience in operating a modern sewing machine, overlock machine, heat sealing iron, scissors, rippers and bolt cutters in a safe and efficient manner.
* Experience in resolving customer issues/complaints.
Benefits
What We Offer:
At the Britannic Explorer, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Health & Dental insurance plans.
* Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
* Group Income Protection - Group Life Insurance - Employer contribution pension.
* Team social events.
* Wellness programme throughout the year.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Britannic Explorer, a Belmond Train, United Kingdom, pays homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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