Job Description
Assistant Bereavement Officer Job in Birmingham.
Your new company
Birmingham City Council is currently recruiting for an Assistant Bereavement Officer to join our dedicated Bereavement Services team. This role plays a vital part in ensuring the smooth operation of cremation services and providing respectful, timely support to families during their time of loss.
Your new role
As an Assistant Bereavement Officer, you will be responsible for inputting cremation paperwork into the BACAS system, updating collection forms and ashes scatter records on our computerised system, handling telephone enquiries, and providing reception support. You will also manage memorial orders, prepare and verify documentation for the following working day, produce accurate paperwork for crematorium sites, and coordinate bookings for cremations and the scattering of cremated remains.
What you'll need to succeed
We are looking for someone with strong administrative and IT skills, excellent communication and customer service abilities, and a professional, empathetic approach when working with bereaved families. The ability to manage multiple tasks with accuracy and discretion is essential. Experience in bereavement services or similar public service roles would be an advantage.
What you'll get in return...