Smartedge’s Client is looking for an individual to help with their EUC Support / Desktop Support Engineer @ UK (London, Manchester, Edinburgh, Tadcaster, Hereford & Ledbury )-- 5 Days Onsite
Experince Required :
Provide on-site first and second-level desktop support to end users (hardware, software, printers, mobile devices).
Diagnose and resolve hardware and software issues, including Windows OS, Microsoft Office, and common applications.
Application software installation and troubleshooting (M365, CAD, and anything on the approved software list)
Handle IMAC (Install, Move, Add, Change) activities and setup of new devices.
Coordinate with the service desk to escalate or resolve complex issues.
Manage local user accounts, device configurations, and perform software installations.
Joiners, Movers, Leavers – end to end process management
Security Incidents - handle security incidents
Maintain inventory of IT assets and assist with hardware audits.
Support video conferencing equipment and meeting room technology.
Ensure compliance with IT policies, security protocols, and data protection guidelines.
Document support activities, resolutions, and updates in the ticketing system (e.g., ServiceNow).
Liaise with third-party vendors for hardware replacements and repairs when required.
Provide hands-and-feet support for network, server, or telephony equipment under guidance from central teams.
Data Storage Maintenance: Engineers are responsible for hands-on maintenance of data storage, including swapping out backup tapes.
2–5 years of experience in a desktop or end-user support role.
Strong knowledge of Windows OS (10/11), Microsoft Office 365, and common enterprise applications.
Familiarity with Active Directory, network troubleshooting, and remote support tools.
Basic understanding of ITIL practices and incident/request management.
Excellent problem-solving and communication skills.
Ability to work independently and manage tasks proactively.
Experience with hardware troubleshooting and peripheral setup (printers, scanners, docking stations).
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at vineetha.s@smartedgesolutions.co.uk
Alternatively, you can call me on Tel: +44(0)203 500 2108.