About docs24
docs24 is a leading provider of intelligent document and content solutions tailored to the life sciences sector. We support pharmaceutical, biotech, and clinical research organizations by streamlining the creation, management, and distribution of critical documentation with a focus on compliance, speed, and precision.
The Role
We are seeking a dynamic and commercially minded Internal Business Development Manager to join our growing team. This hybrid role combines strategic account management, focusing on both nurturing existing client relationships and identifying new opportunities within current clients and providing account management support during busy operational periods.
You will play a key role in driving growth by ensuring exceptional service delivery to current clients while expanding our footprint through targeted outreach, relationship building, and solution-led selling.
Key Responsibilities
* Act as the primary point of contact for a portfolio of life sciences clients, ensuring high levels of satisfaction, retention, and growth.
* Identify and pursue new business opportunities within our client portfolio, while also connecting with potential new clients, utilising current client contacts and targeted outreach.
* Develop tailored proposals and presentations that align docs24’s solutions with client needs and industry challenges Monitor project milestones, proactively resolve issues, and provide regular status updates to stakeholders
* Collaborate with internal teams to ensure alignment with client expectations and industry standards
* Maintain accurate records and documentation in line with SOPs and GxP requirements
* Represent docs24 at industry events, conferences, and client meetings to promote our capabilities and build relationships
* Required Experience & Skills
* Proven experience in existing business development, account management, or client services within the life sciences, clinical trials, or healthcare documentation sector
* Strong understanding of clinical trial documentation workflows and regulatory requirements
* Demonstrated ability to manage document supply chains and coordinate with third-party vendors
* Track record of identifying and converting new business opportunities
* Excellent communication, presentation, and negotiation skills
* Ability to manage multiple projects simultaneously in a fast-paced, regulated environment
* Proficiency with CRM and project management tools
* Desirable
* Experience working with global clinical trial sponsors or CROs
* Knowledge of ISO 9001 or similar quality management systems
* Familiarity with Salesforce
* Job Type: Full-time, Permanent
* Location: Office-based in Edinburgh
* Benefits:
* Company pension
* Private medical insurance