Role Description: Provide excellent levels of service to clients and external salespeople. This will be achieved through the role-holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
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Accountabilities: Maintain consistent levels of accuracy in data records on all systems used in the role Maintain team productivity at or above agreed levels To work as a team to demonstrate excellence in all aspects of the Logistics teams overarching purpose: to provide consistently excellent levels of client experience
Key Responsibilities: Monitor and maintain shared inbox Undertake customer bookings and input data into Cargowise Check and send customer documentation Produce bills of lading Provide bill of lading instructions Carry out any other reasonable duties required by the business
Essential Attributes: Previous experience in Freight or Logistics. Ability to work independently. Ability to work as part of a team. xxuwjjq Willingness and ability to be flexible. Ability to work under pressure Ability to multi-task
Competencies: Attention to detail Decision-making ability Good organisational skills Good communication skills (verbal and written) Ability to use Excel, Word and Outlook