Team Leader Convenience Store / Service Station - West Rainton
Salary: We pay National Living Wage. £12.60
Job Type: Part Time - 32 Hours
About Us:
Certas Energy is one of the UK’s leading fuel and convenience store retailers, providing excellent customer service and high-quality products across our service stations.
We are looking for a dedicated Team Leader to support the daily operations of our convenience store/service station, ensuring a seamless customer experience and an efficient, motivated team.
Key Responsibilities:
* Oversee the daily running of the convenience store and fuel station, ensuring high operational standards.
* Lead, motivate, and support a team of retail assistants, ensuring excellent customer service.
* Drive sales performance and meet targets through effective merchandising and stock management.
* Ensure compliance with health & safety, security, and company policies.
* Conduct cash handling, banking procedures, and till operations with accuracy.
* Manage staff rotas, shifts, and training, ensuring adequate cover at all times.
* Assist with stock control, deliveries, and replenishment to maintain availability of key products.
* Handle customer queries and resolve issues in a professional and timely manner.
* Maintain cleanliness and presentation of the store to enhance the customer experience.
Skills & Experience Required:
* Previous experience in a supervisory or team leader role within retail, hospitality, or a similar customer-facing environment.
* Strong leadership and people management skills, with the ability to motivate a team.
* Excellent customer service skills with a proactive and positive approach.
* Strong organisational and problem-solving skills.
* Knowledge of cash handling and stock management procedures.
* Understanding of health & safety and compliance regulations.
* IT literacy, with experience using retail POS systems and Microsoft Office.
Benefits:
* Training and career development opportunities.
* Supportive and friendly team environment.
* Pension scheme and company benefits.
How to Apply:
If you are a motivated and customer-focused leader looking to grow your career with Certas Energy, we’d love to hear from you!
Apply today!