?? Client Support Advisor?? Location: Manchester Office (Hybrid Working)?? Hours: Monday to Friday, 8:00am – 5:00pm About the Role:We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to clients and internal teams. Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses Coordinate with internal teams to resolve issues and deliver service excellence Maintain accurate records and update systems with job progress and outcomes Support the planning and scheduling of works, ensuring SLAs and KPIs are met Build strong relationships with clients and colleagues to support smooth operations What We’re Looking For: Previous experience in a customer service or administrative role Strong communication and organisational skills Ability to multitask and work under pressure Proficiency in Microsoft Office and CRM systems A team player with a positive, can-do attitude What You’ll Get: Hybrid working model for better work-life balance Supportive team environment Opportunities for training and development Competitive salary and benefits package Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting