Role Purpose
The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability.
Key Responsibilities
* Customer Service & Aftersales Support
* Act as the first point of contact for all aftersales and parts-related enquiries
* Provide a professional and efficient service to customers via phone, email, and face‑to‑face interactions
* Support the service department with parts identification and availability
* Handle customer queries, complaints, and returns in a timely and effective manner
* Parts Sales & Advisory
* Provide accurate quotations, pricing, and availability information
* Upsell additional parts and accessories where appropriate
* Process orders, invoices, and payments in line with company procedures
* Stock Control & Inventory Management
* Maintain accurate stock levels and carry out regular stock checks
* Monitor fast-moving and obsolete parts to optimise stock holding
* Receive, inspect, and correctly store incoming parts deliveries
* Ensure all parts are labelled and stored in an organised manner
* Supplier & Warranty Administration
* Liaise with suppliers to source parts efficiently and cost‑effectively
* Process warranty claims in line with manufacturer guidelines
* Track and manage back orders and special orders
Skills & Experience Required
* Previous experience in an automotive parts or aftersales role (preferred)
* Strong knowledge of vehicle parts and systems
* Experience using parts catalogues and dealership management systems (DMS)
* Excellent customer service and communication skills
* Strong organisational skills and attention to detail
* Ability to work in a fast-paced environment and prioritise workload
* Good IT skills (Microsoft Office, internal systems)
To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below.
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