About us
African Adventures Ltd organises life-changing trips for groups of schools, colleges and charities to volunteer at the 25 schools we work with in developing areas of Ghana, Kenya and Zanzibar.
We're a unique organisation that's both tour operator and development agency. We provide a comprehensive travel service to our volunteer groups, organising everything from their flights and accommodation to their pre-departure support and fundraising ideas, whilst working closely with our partner schools in Africa to ensure we improve school facilities and educational opportunities for their students.
We're a fast-growing organisation, that is looking for an ambitious Group Travel Coordinator to join our Travel Operations Team, as we scale up to achieve our mission of changing lives through volunteering in Africa.
About you
This is a fantastic opportunity to take on an interesting and challenging role at a unique company with a growing team.
You'll have at least two years' experience in a similar or transferable role. You'll need to be a great communicator, detail orientated, highly organised, passionate about travel and international development, and capable of building strong working relationships with colleagues and customers.
Application
Please include a covering letter with your application, outlining your suitability for the role and why you're interested in working with us.
Please note that we do not offer sponsorship for this role.
Responsibilities
* Manage a portfolio of volunteer groups (including schools, colleges, football clubs, Scouts/Guides), and organise their entire pre-departure experience, from booking through to travel.
* Provide outstanding service and support to group leaders and customers throughout the journey.
* Organise group flights and build detailed itineraries.
* Oversee all travel arrangements, including flights and accommodation, partner school allocation, activities and tours
* Deliver virtual or in person pre-departure meetings for your groups (including occasional evening sessions).
* Respond to trip planning enquiries and supporting colleagues via shared inboxes.
* Provide operational support during travel, ensuring smooth delivery of the trip experience.
* Collate and respond to post trip feedback and insights from group leaders.
* Support the Travel Operations Manager and contribute to wider business needs as required.
Person specification
Essential
* Experience in planning, organising, and communicating effectively
* Team player who is able to work independently
* Good problem solver and can remain calm under pressure
* Ability to manage multiple priorities and meet deadlines
* Interested in International travel, development
* Customer-focused and approachable
Preferred
* Travel or flight booking experience
* Awareness of health and safety, safeguarding, and risk assessment in group travel
* Experience working with schools, charities, or vulnerable groups
* Experience coordinating group travel or event planning
* Experience of Education, Travel, or Charity Sectors
* Experience of international development, Africa, or charitable organisations
Benefits
* 25 days' holiday (plus bank holidays) increasing to 30 days after five years' service
* Enhanced pension contributions
* Enrolment onto annual company bonus scheme
* Benenden cash plan
* Benenden private healthcare
* Hybrid role with flexible working hours
Salary
* £30,000 per annum
Additional pay:
* Potential bonus scheme
Benefits:
* Casual dress
* Company events
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Work from home
* On-site free parking
Schedule:
* Day shift
* Flexitime
* No weekends
Application question(s):
* Will you be able to reliably commute to Whiteley?
* Do you have the right to work in the UK?
Job Type: Full-time
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Ability to commute/relocate:
* Fareham PO15 7AH: reliably commute or plan to relocate before starting work (required)
Experience:
* planning, organising, and communicating: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Fareham PO15 7AH
Application deadline: 31/08/2025
Expected start date: 06/10/2025