Job Description
Role: Head of Operations (Supply Chain & Logistics) – D2C
Salary: £90,000 + package
Location: London (Hybrid)
What you'll be doing as Head of Logistics Operations (D2C & B2B)
This is a fantastic opportunity for a hands-on logistics leader to take full ownership of global operations across warehousing, fulfilment, freight, and delivery performance. You’ll be responsible for ensuring everything runs smoothly from supplier to customer while driving continuous improvement in speed, cost, and service.
Key Responsibilities:
1. Lead and develop high-performing operations teams across the UK and international markets
2. Oversee end-to-end logistics, including freight, warehousing, fulfilment, and returns
3. Manage and build strong relationships with global 3PL partners to ensure best-in-class service
4. Drive improvements in delivery performance, customer experience, and operational efficiency
5. Monitor and optimise inventory flow across multiple regions and channels
6. Drive demand, supply and IBP planning to balance service, cost and inventory across all markets.
7. Identify and resolve bottlenecks, ensuring the supply chain scales effectively with growth
8. Collaborate clos...